Project Created in JIRA Service Desk. When you create a new Project from Service Desk, JIRA creates a new Issue Type Scheme, Workflow Scheme, Issue Type Screen Scheme and a Screen Scheme. This is similar to the behavior described above, but more Schemes are created. When the number of projects grows differentiating between all these schemes
4 days ago · originally, SLAs are a feature that comes with Jira Service Management. They have more features than you describe. Assuming, that the SLA is applied to all issues of a project (or a defined subset) you can build something in Automation. You would have to define a JQL, that finds all issues, that have breached the SLA and transition them to the
Multiple issue types help you search and sort the work your team takes on, track the progress of specific types of work, even estimate how well your team responds to bugs or how fast they complete larger initiatives. Each Jira product comes with default issue types to suit the needs of your projects and teams. You can customize your issue types
Here it is! The basic workflow we use in roughly all our Jira Service Management implementations. Simple, yet very effective! First status: Waiting for support. Requests come in on the Waiting for support status. From that status, a (first line) agent can assess whether the request includes enough information, or if the customer should provide
For the third time, follow steps 2-6 of the Jira Service Desk plugin development flow. Once you've installed the plugin in your running Jira instance, open the Settings tab on any Service Desk (create a Service Desk if one does not yet exist), and select 'Automation'. Add an automation rule, using 'Custom rule' as the template.
Whether you use Jira software, Jira Core, or Jira Service Desk, your Jira project will contain work items that are known as issues and are logged in the program, whether as bugs, problems, or tasks. To track the progress of those issues from when they are first logged through to completion, you add them to a workflow. Not just the workflow, but how you choose to use the listed fields with their respective options. Some of them are easy to understand, others not so much. Very helpful would be also screens of which fields are displayed in each issue type - just knowing the fields without the Jira issue type (workflow domain) is not sufficient to me.
This article was written by Kamil Beer, an Atlassian Engineer at iDalko. Jira is frequently adopted as an issue tracker – or a ticketing system. In this role, you usually see Jira Service Desk (JSD), the Atlassian application used for an ITIL-compliant IT Helpdesk, service catalog, or customer portal. Sometimes, the app “E-mail this issue” […]
You can use this action on Jira Service Management issues that are pending approval on the current workflow status. Approvals are managed through the workflow. Learn more about approvals in Jira Service Management. Create issue with a request type. Use smart values here: Yes. Creates a new issue in a Jira Service Management project using the jWepmjt.
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    • jira service desk workflow examples